Faq's

1. I have a question about a product

I want to make sure I choose the right size.

Superdry make it easy to help you choose exactly the right size every time, we have included a size guide on each of our product pages on Size Guide. Just click the Size Guide link next to the size.

Help! The size I've chosen is too small/big, what should I do?

Kindly complete and submit the return form available on the Returns page.

How should I wash my lovely new clothes?

Our instructions for how to take good care of your clothes are in the product specifications for your item on Product specifications .

How can I make sure my Superdry garment lasts a long time?

Our top tips on how to take good care of your clothes are in the product specifications for your purchased item on Product specifications.

I would like to know what my Superdry garment is made from.

Information on the composition of your item is available in the product specifications for your item on Product Specifications.

Help! I've received a faulty product or I've noticed a problem after use, what should I do?

Kindly submit the order form along with the order number and complete order details via our Contact page.

2. I have a question about an order

How do I order online?

It couldn't be easier, just click through the guide! To place an order on www.superdry.ae :

1/ Make your choice:

- Click on the item(s) of your choice

- Choose the right size

- Click "Add to basket"

After you have added the item to your basket, you can either:

- Continue shopping on the site by clicking "Continue shopping". Each time you select an item you have to follow the same procedure (choose your size and add to the basket).

- Finish placing your order by clicking the "Place order" button.

2/ Confirm your order:

- Login:

First time? If you're a new customer on www.superdry.ae, you can create your customer account after clicking "Confirm basket".

Already have an account? Login after clicking "Place order" with your secret login details: your e-mail address and your password.

- Click "Confirm basket"

- Choose your delivery method

- Choose your payment method

- Confirm your order by clicking "Confirm and proceed to payment"

That's it! Just 3 days to wait until you can open your package! Hooray!

I would like to change or remove an item from my order, how do I do that?

We're sorry but once your order has been confirmed, it can't be changed. Which means you can't change, delete or add anything.

Oh no I got the delivery address wrong! How can I change it to make sure it goes to the right address?

Please submit the request via our Contact Us form.

Don't forget to also change this address in your online account so that your next orders reach you safe and sound.

How can I track my order?

Do we still have it or does the courier? To track your parcel's journey in real time, go to the My Account section of My Account to view the current status.

How do I cancel my order?

Kindly contact us before proceeding with the order processing.

How do I see my invoice?

You can view your invoice whenever you want in the "My Orders" section of your online account.

I haven't received my order, what should I do?

Have 3 working days passed and you still haven't received your order? You can track your package in your www.superdry.ae online account. If a problem is found in the tracking, please contact our support team.

My order has arrived damaged, what should I do?

So that we can resolve this as quickly as possible, you should email us at superdry.ae@akigroup.com with details of the damage.

I have a promo code that doesn't work, what should I do?

Is your code still valid (expiry date) and have you complied with the conditions of the offer? Have you checked if any items are marked with "blue dots" as our promo codes don't apply to them? If your promo code still doesn't work, you can contact our customer service team.

3. I have a question about delivery

• When will I receive my order? What are your delivery times?

Once your order has been confirmed and paid for, we will deliver your package within a maximum of 3 working days (excluding weekends and bank holidays) regardless of the delivery method chosen. Great timing!

• Where can I have my package delivered?

To your home: we will deliver your package to your door via our courier within 3 working days from the date you paid for your order, this applies to the UAE

• What are the delivery charges?

- To your home:

- AED15 FOR ORDERS BELOW AED 250,

- FREE DELIVERY FOR ORDERS AED 250 AND ABOVE

• Help! I'm missing an item, my order isn't right: what should I do?

Are your items different from the delivery note and your order? Are you missing items shown on your delivery note? Please contact our support team for assistance.

4. I have a question about payment

What payment methods can I use to shop on www.superdry.ae?

- Your orders placed on www.superdry.ae can be paid for using a bank card. You can choose between:

If you pay for your purchases using Visa or Mastercard, the bank that issued your card will ask you for identification.

• Is it safe to pay online?

- You can do it with your eyes shut! We have a system in place that guarantees 100% secure online payment: Secure Socket Layer (S.S.L) encryption protects all data related to payments. Your banking data is therefore never processed on the Superdry computer system.

5. I have a question about exchanges and returns

Returns:

• How do I return an item or an order for a refund?

Register the return on your Login Page online account:
https://www.superdry.ae/sales/order/history/

- Package up your unworn, unwashed and non-personalized items in their original packaging. Add the delivery note or invoice.

- Write the address below on the parcel and add stamps (at the current rate):

Superdry – Internet Returns –

Al Khayyat Investments, DIP 1

PO Box 11245, Dubai, UAE

• How long do I have to return an item?

We offer exchange within 7 days of purchase for non-promotional items and 3 days for Promotional items and items purchased at reduced price, via the same payment method. For hygiene and safety reasons, underwear, swimwear, accessories cannot be exchanged. You will be refunded within 30 days of sending your return package.

• Do I have to pay for returns?

No, you do not have to pay for return courier.

• How long does it take to be refunded?

Up to 14 days. You will receive your refund within 7 to 14 days of sending your return package. We will refund you by the same payment method as the one used for your purchase.

• Can I get a refund for my order in store?

Refunds for items ordered online, need to be refunded online.

• How do I exchange a garment I don't want to keep?

The exchange option is currently unavailable, kindly return the item and place a new order.

6. I have a question about my account

• I've forgotten my password, how do I login to my account?

We've got it covered! A few clicks is all it takes to make a fresh start. Start by clicking on "My Account" at the top of the page then "Forgot my password". You can then enter your email address on a new page. Within a few minutes, you will receive an email with a link to reset your password. We apologise in advance: it may take a little longer during busy periods (private sales, discounts, special offers).

• How can I delete my account?

Easy peasy, just contact our customer service team using the contact form on the www.superdry.ae website. And boom! Your account will be deleted in a flash.

7. I am looking for information on Superdry stores

• How do I find a Superdry store?

Looking for your nearest Superdry store? They are all just a click away: Store Locator

8. I have a question about my personal information

• What rights do I have with regard to my account and personal data held by Superdry?

In accordance with the Data Protection Act of 6 January 1978 as amended by the Personal Data Protection Act of 20 June 2018 and the provisions of the General Data Protection Regulation of 27 April 2016, you have the right to access, correct, object to, limit the processing of, delete and transfer the data you have provided to Superdry. You also have the right to provide instructions regarding the use of your personal data after your death.

• How can I exercise my rights regarding my personal data?

If you wish to exercise your rights, you can send a request specifying your membership number, surname, first name, address and attaching a copy of both sides of your identity document to:

- By courier: Superdry.ae – Customer Service -

- Al Khayyat Investments, DIP 1 -

- PO Box 11245, Dubai, UAE;

- By e-mail to: superdry.ae@akigroup.com..

• I no longer wish to receive offers from Superdry, how do I unsubscribe?

Sniff! If you don't want to receive any more offers from Superdry, you can either click on the "unsubscribe" link at the end of each email, or drop us a line to the address above or by email to: https://www.superdry.ae/contact/. We hope to have the pleasure of seeing you on board again one day, see you soon!

For more information: Go to www.superdry.ae - "Data protection policy": www.superdry.ae/privacy-policy/.